Client Name: Saudi Aramco
Industry: HR & Admin
Location: Saudi Arabia
Aramco had 17 office buildings from where there were frequent service requests for plumbing, electrical or new furniture requests. Everyday there were calls to the call centre causing heavy traffic. This made the TAT very high for all service requests as well as general FAQs
We’ve developed a on-site IBM Watson implementation of a chat interface that was fully automated to have a dialogue with the users, registering service tickets, answering FAQs as well as retrieving status of tickets raised.
Client Name: Real Estate One Stop Shop
Industry: Real Estate Lead Gen
Location: Florida, USA
Almost every 3rd house in the US has an Alexa device. Most of the users above the age 45 have a greater affinity for using conversation and dialogue to resolve their needs.
We’ve developed a multi-tenant SaaS system with Voice CMS that helps real estate agents across the country to buy zip code areas so that whenever a user in that zip code asks Alexa if they want to sell their house or they’re looking for a new house to buy, the user hears in the Realtor’s voice pitching how she/he can help them. This new age lead generation tool will leverage Voice AI to close leads.
Client Name: Sweet Inn
Industry: Hospitality
Location: Europe
We helped Sweetinn, a large chain of hotel apartments across europe, build a personal assistant for the guests staying at their apartments. It was integrated with Kodi, an opensource hometheatre software with which there was an audio and visual experience for the guests when they asked questions about services provided.
The system was completely dynamic so that the administration could monitor, customize the conversations that take place with guests. Same system was used to operate in-room entertainment on the TV
An integrated ecosystem was absent which can help the guest ask for amenities and services easily. SweetInn wanted to build integration of Alexa with Kodi home theatre software and give guests an enhanced experience of controlling video on demand entertainment using voice commands.
- Custom wake word called, “Okay Eve”
- Integration of Alexa to home theatre system
- Adequate conversation design for hospitality industry
- Custom wake word on AVS using third party open source engines like PocketSphinx, Snowboy, etc.
- Integration with Kodi with server to client socket programming.
- Alexa skill that is integrated with a web dashboard to handle guest requests generated with voice commands.
- Strong branding of company’s “Okay, Eve” virtual assistant.
- Automation of all guest requests that increases efficiency of operations
- Data collected about the frequency of guest requests along with the respective time periods that give insights about the performance of staff belonging to different shifts
- Upselling and cross selling of services which is completely automated. Helps increase revenue without human resource cost.
- Engaged guests give better reviews that is going to increase the digital PR of the brand.
- Guests of all ages are engaged with an interactive technology. Most properties hardly have anything for the kids. This solution provides them something interesting inside the room.
- Alexa Skills Kit
- Kodi home theatre system
- Node.js, Microservices
- MongoDB, Angular.js
Client Name: Ama Smart Home
Industry: Internet of Things
Location: Texas, USA
A US based IOT company wanted us to build an alexa skill for emergency help to elders staying in US homes. The skill helps elders ask for help using Alexa. The skill alerts the primary contact via a phone call, a text message and notification in the companion app. Upon failure to acknowledge these alerts, the skill then alerts a secondary contact and eventually alerts the local help center if nobody responds in time.
Automation of switches and other appliances powered by AMA Smarthome hardware with voice commands, integration with Alexa
- Latency and delay of action after the voice command
- Secure Authentication of devices lacking that is necessary to integrate with Alexa or Google
- Custom microservices that are powered by Mongodb and elastic search
- .OAuth2.0 implmentation
- Alexa Smart home skill development
- Deployment using account linking
- All devices can now be operated using an Alexa device
- Increase in value proposition for the IoT product thus boosting revenues and creating a clear edge over competition
- A secure infrastructure that helps AMA Smarthome to add more hardware to the framework and automate the devices using simple configurations
- Alexa Skills Kit
- Node.js, Microservices
- MongoDB, Angular.js
Client Name: The Honest Guys
Industry: Media and Entertainment
Location: UK
Engaging the audience in a novel way that has never been done before by other youtube channels which are primarily one dimensional in nature
Serving prospective customers with relevant information without human involvement and identifying their interests accurately.
- Secure streaming of content
- Conversation design of existing content
- Data collected on YouTube doesn’t have the last mile analytics of exactly what part of the content are people hooked on to the most. Who are these people.
- Custom Alexa Skill with The voice of the founders created huge engagement and grabbed attention
- Intent based Analytics
- The first YouTube guided meditation channel that has adopted a voice strategy and conversation design.
- Helps in reaching audience much easily, with just one command away
- Boost to their branding and more intimate connection with the fans
- New source of revenue stream with in skill purchasing of new content.
- Alexa Skills Kit
- Node.js, Microservices
- MongoDB, Angular.js
Client Name: Elaachi
Industry: Restaurant
Location: India
It is a voice enabled mobile app for restaurants where users can order without calling for waiters. It is the leading hospitality suite applicable for hotels, restaurants, cruises, airports and lounges whereever hospitality is considered as an utmost priority. This app works on iOS and Android and is completely integrated to the admin and manager dashboards with which the user requests can be fulfilled.
Customers who visit restaurants spend most of their time waiting for some waiter to come and take their order or some other request. The waiter has to relay this message to the respective departments in order to serve the customer well. This has a lot of manual intervention and is cumbersome, human intensive and has a risk of manual error. The slight discomfort provided to the guests would lead to serious loss of business, reputation. Elaachi is a App as a service for restaurants that can take orders not only via the interface but also with voice commands.
- Voice Payments
- Live tracking of orders and distribution to the respective desks
- Speech to Text and NLU on mobile phones.
- Native Android and iOS apps with inbuild ASR
- Dialogflow NLU model customized for restaurants
- Socket programming for live requests relay
- Virtual wallet and payment integration with OAuth2.0 for voice payments
- Aesthetic web dashboards for manager and chef of restaurant to manage operations.
- Dashboard for owners to monitor revenue, performance of various branches.
- Massive improvement in restaurant operations
- Centralised real time analytics for owners of restaurant chains
- Increased engagement of customers
- Cross selling and up selling of foods with affinity based recommendations.
- Dialogflow
- Java, Swift
- Node.js, Microservices
- MongoDB, Angular.js
Client Name: First Loan Officers
Industry: Real Estate
Location: USA
For Voiply we built an Alexa Skill that has account linking setup with OAuth and plays back the voice mail of a user when asks Alexa. The user can also request voice mail from a particular sender too. The integration with Voiply’s existing system was key to the success of our project.
Dealing with voice mail is generally a very cumbersome and often a tedious task. Users can get lost while navigating the IVR system to browse the voice mail inbox.
- Integration with VoiPLy database with user Alexa account
- Secure transmission of content
- Alexa Skill with account linking
- OAuth2.0 login functionality
- Microservices that are integrated with the core VoiPLy database that pull the voice mail based on user credentials.
- A hands free method for customers to hear their voice mail
- Easy to perform actions like delete the message, hear the next message
- Additional functionality like asking who all did he receive the voicemails from and correspondingly play their respective messages.
- Increases satisfaction for consumers and would eventually become an industry standard that all competitive companies must adapt or have the risk of losing business due to customer dissatisfaction.
- Alexa Skills Kit
- Node.js, Microservices
- MongoDB, Angular.js
Client Name: Live 365
Industry: Internet Radio Company
Location: USA
We built a full fledged live streaming radio platform skill where radio stations can be onboarded and get access to Live 365’s distribution of alexa users globally. The skill was made completely dynamic with an excellent VUI that makes users far more comfortable functioning on an Alexa as compared to using the mobile phone.
There is no dynamic framework and system in place for Live 365 to offer streaming services of its partner channels to users using Alexa devices.
- Integration with Live 365 database with user Alexa account
- Secure transmission of content from radio channels
- Suggestions based on Genre
- Alexa Skill with account linking
- OAuth2.0 login functionality
- Microservices that are integrated with the core Live 365
database that pull the radio stream that is applicable.
- A hands free method for customers to hear to channels that they love
- Discovery of new small channels based on
suggestions
- Genre based voice search
- Surprising for consumers to bump into channels
that they didn’t knew existed
- Conversation navigation between channels
- Alexa Skills Kit
- Node.js, Microservices
- MongoDB, Angular.js
Client Name: Tutor Doctor
Industry: Education
Location: Canada
Tutor Doctor is a home tutoring organization with millions of customers across Canada and USA. For Tutor Doctor, we had to integrate with their ERP system and fetch back critical data based on user sessions. We designed an end to end functionality system where usernames and passwords were generated keeping OAuth protocols in place for Alexa account linking.
A consumer facing interface isn’t present where they can track the progress of their courses, get summary of the earlier session.
- Integration with various franchise accounts of Tutor Doctor
- Secure retrieval of data
- Persistence of data
- Alexa Skill with account linking
- OAuth2.0 login functionality
- Microservices that are integrated with the core Tutor Doctor database that pull the relevant data.
- A hands free method for customers to hear the summaries of past sessions
- A validation in terms of a successful pilot to build a full fledged voice strategy
- In the long run it is going to create a lot of customer engagement and make it easier for the customers to talk with the organizations, drop feedback and find information.
- Alexa Skills Kit
- Node.js, Microservices
- MongoDB, Angular.js
Client Name: Signal Molecule
Industry: Healthcare
Location: USA
One of our first skills that took advantage of Alexa’s proactive API for sending notifications.
For Signal Molecule we built an entire web dashboard with which admin can control the users and conversations that take place in the Alexa skill Users can specify the time that they’re comfortable to receive notifications. They can also drop in their message when the notification arrives.
Patients often miss their dosage during the day and it would really help them stay on course if there was a reminder that helped them take it. However, what is the best method to send this reminder? The mobile is already flooded with numerous notifications. So we decided to create an Alexa reminder skill that gives a reminder to all the users and followup after a few minutes to check if they have taken it or not.
- Every user might want to have a specific reminder time that they preferred
- If the admin wants to change the dialogue or ask a different question, it would be difficult
- Persistence of data
- Alexa Skill with account linking and OAuth 2.0
- Dynamic web dashboard where admin can manage the responses and view results
- User account page for users to manage their preferred reminder time.
- Microservices that govern the flow of data and fulfill the functionality
- Essential to keep a track on all your patients and consumers if they are on course or not
- Creates an engagement with the end user that is vital. It shows that the organization cares for their health.
- Alexa Skills Kit
- Node.js, Microservices
- MongoDB, Angular.js for web dashboard
Client Name: CATE Illuminate
Industry: Senior Care
Location: USA
Illuminate health care is a senior care provider who has over 25 branches and caters to thousands of seniors across USA. They usually get a lot of calls from the families of these admitted seniors asking questions about their diet, daily routine, etc In order to make the process less cumbersome, easy and seamless for these people, we have come up with an Integrated Alexa ecosystem that gives vital info at the right time and is able to schedule calls, appointments with concerned authorities without hassle.
An automated system for consumers to find information about their loved ones who were admitted in the senior care without actually calling the center for every small question.
- Integration, persistence and relay of data between the end users and senior care management
- HIPPA compliance for deployment
- A strong VUI that can cater to all possible user intents
- Web dashboard for admin to monitor conversation design, see analytics and also requests regarding various patients.
- Alexa Skill with account linking
- OAuth2.0 login functionality
- Microservices that are integrated with the hospital EHR system.
- Fully functional web dashboard on MEAN stack
- Achieving efficiency for the senior care because they are now able to answer more questions than before using lesser staff
- Greater customer satisfaction as there is literally zero wait time to find out information about their loved ones.
- A two way constant communication between end users and organization helps in developing a healthy relationship that is good for business.
- Alexa Skills Kit
- Node.js, Microservices
- MongoDB, Angular.js
Client Name: Clic&Gain
Industry: Marketing and Gamification
Location: France
Beniot Noel is an Alexa interactive and competitive game built by Clic&Gain to give brands an option to gamify their marketing activities. It is a French game that is completely dynamic in nature. If a brand is conducting an event or scheduling a launch for one of their products/sale, they can use this skill as a framework and create interactive games that are competitive to the users. Every day until the scheduled date, there will be a new question on the skill and a leaderboard will keep track of which user is currently leading the game. He/She will win an award at the launch date.
Creating a fun marketing experience for users using an interactive experience and keeping it competitive.
- Dynamic skill creation
- Comparision of performance between users
- New experience everyday
- Integration to a CMS and Leaderboard
- Airtable integration as a CMS
- A Leaderboard that can be displayed easily on a website
- French Alexa Skills Kit
- Extremely novel engagement form for users who have never seen such interactive experiences from these brands before.
- Data collection about which users are loyal and coming back to the game everyday to play it.
- A tool to keep users hooked on and revisit the message of a potential event or product/sale launch on a daily basis.
- Node.js, Microservices
- MongoDB, Angular.js
- Airtable integration
- Alexa Skills Kit (French)
Client Name: Staffbot
Industry: Health Sector
Location: USA
Total Med is an alexa skill we built for a startup called Staffbot. Total med is an alexa skill that gives information about open jobs to nurses, freelance caretakers across US. Anyone who is looking for work can ask alexa and Total med skill if there are any openings for a specific role in a specific location of the country. After getting the results, users can apply for the roles with just voice commands. The interested profiles get populated in the salesforce CRM of the hospital that posted the job through Total Med
Client Name: Flacos Tacos
Industry: Restaurant
Location: USA
Using AWS Connect and Lex, we created a voice bot that can answer people’s calls and give information about the outlet, Flacos Tacos. Customers can call and enquire about open hours, menu items, request for a table reservation and also place an order with just voice commands. The saying that a missed call is missed business is very relevant in a competitive world that we are in today. Automating your phone numbers and personalizing the experience can make sure that there are no prospective customers that you would lose due to your busy schedule
Client Name: Dubai Municipality
Industry: Government
Location: UAE
The Dubai Municipality department wanted an easier way to assign, track and update their tasks at work.
So we created an Alexa skill with account linking that can integrate with their internal system.
Managers can check the attendance of subordinates, they can assign tasks using just a couple of voice commands and also ask status of a task they assigned to a specific person. This kind of an office assistant has proven to be handy in every manager’s office.
Client Name: First Loan Officers
Industry: Real Estate
Location: USA
First Loan officers is a mortgage and real estate brokerage company based out of Texas. They wanted to incorporate something novel and interesting for their prospective customers.
We built an alexa skill that can answer all questions that they generally get from prospects. Not only does it help answering the questions without any physical effort by the company but also it collects valuable data like what exactly is the customer interested in. Is it a 3 bed room with a pool or a house that is below 500k cost. We collect the data and integrate it with the commpany’s Salesforce CRM.
Serving prospective customers with relevant information without human involvement and identifying their interests accurately.
- Creation of a rich dialogue conversation that can not only give them as much information as possible but also collect key data points.
- Integration with CRM where the company can take a look at all the leads generated
- Salesforce CRM integration
- Conversation design to help them navigate between various options of houses available and questions that identified the criteria that was important for the customer.
- A bot that is 24x7 available and talks back to the customer in a dialogue that is more realistic
- The bot can handle multiple conversations at the same time and be affectionate, polite and courteous to all users
- Can collect and integrate key data items in the Salesforce CRM
- Node.js, Microservices
- MongoDB, Angular.js
- ASK
- Salesforce appexchange SDK
